/* ==========================================================================
   Dakhl Theme - Advanced Ticketing System Styles
   Glassmorphism, Modern Bento Cards, Chat Streams & Admin Desk
   ========================================================================== */

:root {
    --dakhl-tk-accent: #0ea5e9;
    --dakhl-tk-user-bg: #0ea5e9;
    --dakhl-tk-user-txt: #ffffff;
    --dakhl-tk-admin-bg: #f1f5f9;
    --dakhl-tk-admin-txt: #0f172a;
    --dakhl-tk-radius: 18px;
}

/* Ensure universal font inheritance across all ticketing elements */
.dakhl-ticketing-wrapper,
.dakhl-ticketing-wrapper *,
.dakhl-tk-modal-overlay,
.dakhl-tk-modal-overlay *,
.btn-open-new-ticket,
.btn-open-new-ticket *,
.dakhl-capsule-btn,
button.btn-open-new-ticket,
.dakhl-tk-admin-wrap,
.dakhl-tk-admin-wrap * {
    font-family: inherit !important;
}

/* ==========================================================================
   1. Customer Frontend Styles (My Account)
   ========================================================================== */

.dakhl-ticketing-wrapper {
    font-family: inherit;
    color: #1e293b;
    width: 100%;
}

/* Capsule Overview Header */
.dakhl-tk-list-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    background: #ffffff;
    border: 1px solid #e2e8f0;
    border-radius: 100px;
    padding: 8px 12px 8px 24px;
    margin-bottom: 22px;
    box-shadow: 0 4px 20px rgba(0,0,0,0.03);
    gap: 16px;
    box-sizing: border-box;
}
.dakhl-tk-list-header .header-texts {
    display: flex;
    align-items: center;
    min-width: 0;
}
.dakhl-tk-list-header .title-wrap {
    display: flex;
    align-items: center;
    gap: 10px;
}
.dakhl-tk-list-header .capsule-icon-wrap {
    width: 38px;
    height: 38px;
    background: linear-gradient(135deg, rgba(14,165,233,0.12), rgba(56,189,248,0.22));
    color: var(--dakhl-tk-accent);
    border-radius: 50%;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    flex-shrink: 0;
}
.dakhl-tk-list-header h2.capsule-title {
    margin: 0;
    font-size: 16px;
    font-weight: 800;
    color: #0f172a;
    white-space: nowrap;
}

.btn-open-new-ticket {
    background: linear-gradient(135deg, var(--dakhl-tk-accent), #0284c7);
    color: #ffffff !important;
    border: none;
    padding: 10px 22px;
    border-radius: 100px;
    font-size: 13.5px;
    font-weight: 800;
    cursor: pointer;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 7px;
    box-shadow: 0 4px 14px rgba(14,165,233,0.3);
    transition: all 0.25s ease;
    text-decoration: none;
    white-space: nowrap;
    flex-shrink: 0;
    font-family: inherit !important;
}
.btn-open-new-ticket:hover {
    transform: translateY(-2px);
    box-shadow: 0 6px 20px rgba(14,165,233,0.45);
}

/* Capsule Tabs Navigation */
.dakhl-tk-tabs-nav {
    display: flex;
    align-items: center;
    gap: 8px;
    margin-bottom: 22px;
    border-bottom: none;
    padding-bottom: 0;
    overflow-x: auto;
    -webkit-overflow-scrolling: touch;
    scrollbar-width: none;
}
.dakhl-tk-tabs-nav::-webkit-scrollbar {
    display: none;
}
.dakhl-tk-tabs-nav .tab-link {
    display: inline-flex;
    align-items: center;
    gap: 7px;
    padding: 8px 18px;
    border-radius: 100px;
    font-size: 13px;
    font-weight: 700;
    color: #64748b;
    text-decoration: none;
    background: #ffffff;
    border: 1px solid #e2e8f0;
    transition: all 0.2s ease;
    white-space: nowrap;
}
.dakhl-tk-tabs-nav .tab-link:hover {
    color: #0f172a;
    border-color: #cbd5e1;
    background: #f8fafc;
}
.dakhl-tk-tabs-nav .tab-link.active {
    background: #0f172a;
    color: #ffffff;
    border-color: #0f172a;
    box-shadow: 0 4px 14px rgba(15,23,42,0.18);
}
.dakhl-tk-tabs-nav .count {
    background: #f1f5f9;
    color: #475569;
    padding: 2px 8px;
    border-radius: 100px;
    font-size: 11px;
    font-weight: 800;
}
.dakhl-tk-tabs-nav .tab-link.active .count {
    background: rgba(255,255,255,0.22);
    color: #ffffff;
}
.dakhl-tk-tabs-nav .count.highlight {
    background: #ef4444;
    color: #ffffff;
}

/* Ticket Cards Grid */
.dakhl-tk-cards-grid {
    display: grid;
    grid-template-columns: 1fr;
    gap: 16px;
}
.dakhl-tk-ticket-card {
    background: #ffffff;
    border: 1px solid #e2e8f0;
    border-radius: 22px;
    padding: 20px 24px;
    transition: all 0.25s ease;
    box-shadow: 0 2px 10px rgba(0,0,0,0.02);
    position: relative;
}
.dakhl-tk-ticket-card:hover {
    border-color: var(--dakhl-tk-accent);
    box-shadow: 0 10px 28px rgba(14,165,233,0.1);
    transform: translateY(-2px);
}
.dakhl-tk-ticket-card.has-unread {
    border-right: 4px solid var(--dakhl-tk-accent);
    background: linear-gradient(90deg, #ffffff 0%, #f0f9ff 100%);
}

.dakhl-tk-ticket-card .card-top {
    display: flex;
    align-items: center;
    justify-content: space-between;
    margin-bottom: 14px;
    flex-wrap: wrap;
    gap: 10px;
}
.dakhl-tk-ticket-card .num-and-dep {
    display: flex;
    align-items: center;
    gap: 8px;
    flex-wrap: wrap;
}
.ticket-code {
    font-size: 11.5px;
    font-weight: 800;
    color: #475569;
    background: #f1f5f9;
    padding: 3px 12px;
    border-radius: 100px;
    direction: ltr;
    border: 1px solid #e2e8f0;
}
.dep-name {
    font-size: 11.5px;
    font-weight: 700;
    color: #475569;
    background: #f8fafc;
    border: 1px solid #e2e8f0;
    padding: 3px 12px;
    border-radius: 100px;
}
.status-and-priority {
    display: flex;
    align-items: center;
    gap: 8px;
    flex-wrap: wrap;
}

.dakhl-tk-ticket-card .card-subject {
    margin: 0 0 16px 0;
    font-size: 15.5px;
    font-weight: 800;
    display: flex;
    align-items: center;
    gap: 8px;
}
.dakhl-tk-ticket-card .card-subject a {
    color: #0f172a;
    text-decoration: none;
    transition: color 0.2s;
}
.dakhl-tk-ticket-card .card-subject a:hover {
    color: var(--dakhl-tk-accent);
}
.unread-dot {
    width: 9px;
    height: 9px;
    background: #ef4444;
    border-radius: 50%;
    display: inline-block;
    animation: tk-pulse 1.8s infinite;
}
@keyframes tk-pulse {
    0% { transform: scale(0.95); box-shadow: 0 0 0 0 rgba(239, 68, 68, 0.7); }
    70% { transform: scale(1); box-shadow: 0 0 0 8px rgba(239, 68, 68, 0); }
    100% { transform: scale(0.95); box-shadow: 0 0 0 0 rgba(239, 68, 68, 0); }
}

.dakhl-tk-ticket-card .card-bottom {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding-top: 14px;
    border-top: 1px solid #f1f5f9;
}
.dakhl-tk-ticket-card .time-meta {
    font-size: 12px;
    color: #94a3b8;
    display: flex;
    align-items: center;
    gap: 6px;
}
.btn-view-ticket {
    color: #0284c7;
    background: #f0f9ff;
    border: 1px solid #bae6fd;
    padding: 6px 18px;
    border-radius: 100px;
    font-size: 12.5px;
    font-weight: 800;
    text-decoration: none;
    display: inline-flex;
    align-items: center;
    gap: 6px;
    transition: all 0.2s ease;
    font-family: inherit !important;
}
.btn-view-ticket:hover {
    background: var(--dakhl-tk-accent);
    color: #ffffff;
    border-color: var(--dakhl-tk-accent);
    gap: 10px;
    box-shadow: 0 4px 14px rgba(14,165,233,0.3);
}

/* Badges */
.dakhl-tk-badge {
    font-size: 11px;
    font-weight: 800;
    padding: 3px 12px;
    border-radius: 100px;
    display: inline-block;
    white-space: nowrap;
}

/* Empty State */
.dakhl-tk-empty-state {
    text-align: center;
    padding: 60px 24px;
    background: #ffffff;
    border: 1.5px dashed #cbd5e1;
    border-radius: 28px;
}
.dakhl-tk-empty-state .empty-icon-wrap {
    width: 64px;
    height: 64px;
    border-radius: 50%;
    background: #f8fafc;
    border: 1px solid #e2e8f0;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    margin-bottom: 16px;
    color: #94a3b8;
}
.dakhl-tk-empty-state h3 {
    margin: 0 0 8px 0;
    font-size: 17px;
    font-weight: 800;
    color: #0f172a;
}
.dakhl-tk-empty-state p {
    margin: 0 auto;
    max-width: 440px;
    font-size: 13px;
    color: #64748b;
    line-height: 1.6;
}

/* ==========================================================================
   2. Chat Screen UI (Frontend Customer & Desk)
   ========================================================================== */

.dakhl-tk-chat-screen {
    background: #ffffff;
    border: 1px solid #e2e8f0;
    border-radius: 28px;
    overflow: hidden;
    box-shadow: 0 4px 25px rgba(0,0,0,0.03);
    display: flex;
    flex-direction: column;
}

.dakhl-tk-chat-header {
    background: #f8fafc;
    border-bottom: 1px solid #e2e8f0;
    padding: 20px 26px;
}
.dakhl-tk-chat-header .header-top-row {
    display: flex;
    align-items: center;
    justify-content: space-between;
    margin-bottom: 14px;
}
.btn-back-to-list {
    background: #ffffff;
    border: 1px solid #e2e8f0;
    padding: 6px 18px;
    border-radius: 100px;
    color: #475569;
    text-decoration: none;
    font-size: 12.5px;
    font-weight: 800;
    display: inline-flex;
    align-items: center;
    gap: 6px;
    transition: all 0.2s;
    font-family: inherit !important;
}
.btn-back-to-list:hover {
    color: #0f172a;
    border-color: #cbd5e1;
    background: #f1f5f9;
}
.btn-close-ticket {
    background: #fef2f2;
    color: #dc2626;
    border: 1px solid #fecaca;
    padding: 6px 18px;
    border-radius: 100px;
    font-size: 12px;
    font-weight: 800;
    cursor: pointer;
    display: inline-flex;
    align-items: center;
    gap: 6px;
    transition: all 0.2s;
    font-family: inherit !important;
}
.btn-close-ticket:hover {
    background: #fee2e2;
    border-color: #f87171;
}

.dakhl-tk-chat-header .subject-row {
    display: flex;
    align-items: center;
    gap: 12px;
    margin-bottom: 10px;
}
.dakhl-tk-chat-header .ticket-subject {
    margin: 0;
    font-size: 18px;
    font-weight: 900;
    color: #0f172a;
}

.dakhl-tk-chat-header .badges-row {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 8px;
    font-size: 12px;
}
.dakhl-tk-dep-badge, .dakhl-tk-order-badge, .dakhl-tk-date-badge {
    background: #ffffff;
    border: 1px solid #e2e8f0;
    padding: 4px 14px;
    border-radius: 100px;
    color: #475569;
    display: inline-flex;
    align-items: center;
    gap: 6px;
    text-decoration: none;
    font-weight: 700;
    font-size: 11.5px;
}
.dakhl-tk-order-badge {
    color: #0284c7;
    border-color: #bae6fd;
    background: #f0f9ff;
}

/* Chat Messages Stream */
.dakhl-tk-chat-stream, .desk-messages-stream {
    padding: 26px;
    min-height: 380px;
    max-height: 600px;
    overflow-y: auto;
    display: flex;
    flex-direction: column;
    gap: 20px;
    background: #fafafa;
}

.dakhl-tk-msg-row {
    display: flex;
    align-items: flex-start;
    gap: 12px;
    max-width: 80%;
}
.dakhl-tk-msg-row.from-me {
    align-self: flex-start; /* In RTL, flex-start is right side */
    flex-direction: row;
}
.dakhl-tk-msg-row.from-them {
    align-self: flex-end; /* In RTL, flex-end is left side */
    flex-direction: row-reverse;
}
.dakhl-tk-msg-row.system-msg {
    align-self: center;
    max-width: 100%;
}

.dakhl-tk-system-pill {
    background: #e2e8f0;
    color: #475569;
    padding: 5px 16px;
    border-radius: 100px;
    font-size: 11.5px;
    font-weight: 700;
    display: inline-flex;
    align-items: center;
    gap: 8px;
}
.dakhl-tk-system-pill .time {
    color: #94a3b8;
    font-weight: 500;
}

.dakhl-tk-avatar {
    width: 38px;
    height: 38px;
    border-radius: 12px;
    background: #e2e8f0;
    color: #334155;
    display: flex;
    align-items: center;
    justify-content: center;
    font-weight: 800;
    font-size: 14px;
    flex-shrink: 0;
}
.dakhl-tk-msg-row.from-me .dakhl-tk-avatar {
    background: var(--dakhl-tk-accent);
    color: #ffffff;
}

.dakhl-tk-bubble-wrap {
    display: flex;
    flex-direction: column;
    gap: 4px;
}
.dakhl-tk-bubble-meta {
    display: flex;
    align-items: center;
    gap: 8px;
    font-size: 11.5px;
    color: #94a3b8;
}
.dakhl-tk-msg-row.from-them .dakhl-tk-bubble-meta {
    justify-content: flex-end;
}
.dakhl-tk-bubble-meta .sender {
    font-weight: 700;
    color: #475569;
}
.dakhl-tk-role-badge {
    background: #e0f2fe;
    color: #0284c7;
    font-size: 10px;
    font-weight: 800;
    padding: 1px 6px;
    border-radius: 6px;
}
.dakhl-tk-role-badge.internal {
    background: #fef3c7;
    color: #b45309;
}

.dakhl-tk-bubble {
    border-radius: var(--dakhl-tk-radius);
    padding: 14px 18px;
    font-size: 13.5px;
    line-height: 1.65;
    word-break: break-word;
    box-shadow: 0 2px 8px rgba(0,0,0,0.02);
}
.dakhl-tk-msg-row.from-me .dakhl-tk-bubble {
    background: var(--dakhl-tk-user-bg);
    color: var(--dakhl-tk-user-txt);
    border-bottom-right-radius: 4px;
}
.dakhl-tk-msg-row.from-them .dakhl-tk-bubble {
    background: var(--dakhl-tk-admin-bg);
    color: var(--dakhl-tk-admin-txt);
    border-bottom-left-radius: 4px;
    border: 1px solid #e2e8f0;
}
.dakhl-tk-msg-row.internal-note {
    align-self: center;
    max-width: 90%;
}
.dakhl-tk-msg-row.internal-note .dakhl-tk-bubble {
    background: #fffbeb;
    border: 1px dashed #fcd34d;
    color: #78350f;
    border-radius: 14px;
}

/* Attachments inside bubble */
.dakhl-tk-attachments-grid {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
    margin-top: 10px;
    padding-top: 10px;
    border-top: 1px solid rgba(0,0,0,0.06);
}
.dakhl-tk-msg-row.from-me .dakhl-tk-attachments-grid {
    border-color: rgba(255,255,255,0.2);
}
.dakhl-tk-attach-img {
    display: block;
    max-width: 180px;
    max-height: 140px;
    border-radius: 10px;
    overflow: hidden;
    border: 1px solid rgba(0,0,0,0.08);
}
.dakhl-tk-attach-img img {
    width: 100%;
    height: 100%;
    object-fit: cover;
    display: block;
}
.dakhl-tk-attach-file {
    display: flex;
    align-items: center;
    gap: 8px;
    padding: 6px 12px;
    border-radius: 10px;
    background: rgba(0,0,0,0.04);
    color: inherit;
    text-decoration: none;
    font-size: 11.5px;
    font-weight: 700;
}
.dakhl-tk-msg-row.from-me .dakhl-tk-attach-file {
    background: rgba(255,255,255,0.2);
}
.dakhl-tk-attach-file .meta {
    display: flex;
    flex-direction: column;
}
.dakhl-tk-attach-file .size {
    font-size: 10px;
    opacity: 0.8;
}

/* Rating Box */
.dakhl-tk-rating-box {
    background: #f0fdf4;
    border: 1px solid #bbf7d0;
    border-radius: 16px;
    padding: 20px;
    margin: 16px 26px;
    text-align: center;
}
.dakhl-tk-rating-box h4 {
    margin: 0 0 6px 0;
    font-size: 15px;
    font-weight: 800;
    color: #166534;
}
.dakhl-tk-rating-box p {
    margin: 0 0 12px 0;
    font-size: 12.5px;
    color: #15803d;
}
.stars-picker {
    direction: ltr;
    display: inline-flex;
    gap: 6px;
    margin-bottom: 12px;
}
.stars-picker .star {
    font-size: 28px;
    color: #cbd5e1;
    cursor: pointer;
    transition: color 0.15s;
}
.stars-picker .star:hover,
.stars-picker .star.selected,
.stars-picker:hover .star {
    color: #f59e0b;
}
.stars-picker .star:hover ~ .star {
    color: #cbd5e1;
}
.dakhl-tk-rating-box textarea {
    width: 100%;
    max-width: 480px;
    border: 1px solid #86efac;
    border-radius: 10px;
    padding: 10px;
    font-size: 12.5px;
    margin: 0 auto 12px auto;
    display: block;
    outline: none;
}
.btn-submit-rate {
    background: #16a34a;
    color: #ffffff;
    border: none;
    padding: 9px 24px;
    border-radius: 100px;
    font-size: 12.5px;
    font-weight: 800;
    cursor: pointer;
    font-family: inherit !important;
    transition: all 0.2s;
}
.btn-submit-rate:hover {
    background: #15803d;
}
.rating-done {
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 8px;
    color: #15803d;
    font-size: 14px;
    font-weight: 700;
}

/* Composer Area */
.dakhl-tk-composer-wrap {
    padding: 18px 24px;
    background: #ffffff;
    border-top: 1px solid #e2e8f0;
}
.composer-inner {
    background: #f8fafc;
    border: 1.5px solid #cbd5e1;
    border-radius: 20px;
    padding: 12px 16px;
    transition: border-color 0.2s;
}
.composer-inner:focus-within {
    border-color: var(--dakhl-tk-accent);
    box-shadow: 0 0 0 3px rgba(14,165,233,0.1);
}
.composer-inner textarea {
    width: 100%;
    background: transparent;
    border: none;
    outline: none;
    resize: none;
    font-family: inherit !important;
    font-size: 13.5px;
    line-height: 1.6;
    color: #0f172a;
    min-height: 48px;
}
.composer-actions {
    display: flex;
    align-items: center;
    justify-content: space-between;
    margin-top: 8px;
    padding-top: 8px;
    border-top: 1px solid #e2e8f0;
}
.btn-attach {
    background: #f1f5f9;
    border: 1px solid #cbd5e1;
    border-radius: 100px;
    color: #475569;
    font-size: 12px;
    font-weight: 700;
    cursor: pointer;
    display: inline-flex;
    align-items: center;
    gap: 6px;
    padding: 6px 14px;
    transition: all 0.2s;
    font-family: inherit !important;
}
.btn-attach:hover {
    color: #0f172a;
    border-color: #94a3b8;
    background: #e2e8f0;
}
.btn-send-reply {
    background: var(--dakhl-tk-accent);
    color: #ffffff;
    border: none;
    padding: 8px 22px;
    border-radius: 100px;
    font-size: 13px;
    font-weight: 800;
    cursor: pointer;
    display: inline-flex;
    align-items: center;
    gap: 6px;
    box-shadow: 0 4px 14px rgba(14,165,233,0.25);
    transition: all 0.2s;
    font-family: inherit !important;
}
.btn-send-reply:hover {
    opacity: 0.95;
    transform: translateY(-1px);
    box-shadow: 0 6px 18px rgba(14,165,233,0.35);
}
.btn-send-reply:disabled {
    opacity: 0.5;
    cursor: not-allowed;
}

.attachments-preview-chips {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
    margin-top: 10px;
}
.tk-file-chip {
    background: #f1f5f9;
    border: 1px solid #cbd5e1;
    border-radius: 100px;
    padding: 4px 12px;
    font-size: 11.5px;
    font-weight: 600;
    color: #334155;
    display: inline-flex;
    align-items: center;
    gap: 6px;
}
.tk-file-chip .remove-file {
    color: #ef4444;
    cursor: pointer;
    font-weight: 900;
}

.dakhl-tk-closed-notice {
    padding: 14px 20px;
    background: #f8fafc;
    border: 1px solid #e2e8f0;
    border-radius: 100px;
    margin: 16px 24px;
    text-align: center;
    color: #64748b;
    font-size: 12.5px;
    font-weight: 700;
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 8px;
}

/* ==========================================================================
   3. Modal: Create New Ticket
   ========================================================================== */

.dakhl-tk-modal-overlay {
    position: fixed !important;
    top: 0 !important;
    left: 0 !important;
    right: 0 !important;
    bottom: 0 !important;
    width: 100vw !important;
    height: 100vh !important;
    background: rgba(15, 23, 42, 0.65) !important;
    backdrop-filter: blur(10px) !important;
    -webkit-backdrop-filter: blur(10px) !important;
    z-index: 99999999 !important;
    display: none;
    align-items: center !important;
    justify-content: center !important;
    padding: 20px;
    box-sizing: border-box;
}
.dakhl-tk-modal-overlay.active,
.dakhl-tk-modal-overlay[style*="display: block"],
.dakhl-tk-modal-overlay[style*="display: flex"] {
    display: flex !important;
}
.dakhl-tk-modal-card {
    background: #ffffff;
    border-radius: 28px !important;
    max-width: 620px !important;
    width: 100%;
    max-height: 90vh;
    overflow-y: auto;
    box-shadow: 0 25px 60px rgba(0, 0, 0, 0.25);
    border: 1px solid rgba(226, 232, 240, 0.9);
    animation: tk-modal-in 0.25s ease-out;
    margin: auto !important;
    display: flex;
    flex-direction: column;
}
@keyframes tk-modal-in {
    from { opacity: 0; transform: scale(0.95) translateY(10px); }
    to { opacity: 1; transform: scale(1) translateY(0); }
}

.dakhl-tk-modal-card .modal-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    padding: 20px 26px;
    border-bottom: 1px solid #e2e8f0;
}
.dakhl-tk-modal-card .modal-header .title-wrap {
    display: flex;
    align-items: center;
    gap: 10px;
}
.dakhl-tk-modal-card .modal-header h3 {
    margin: 0;
    font-size: 17px;
    font-weight: 800;
    color: #0f172a;
}
.modal-close {
    background: transparent;
    border: none;
    font-size: 24px;
    color: #94a3b8;
    cursor: pointer;
    transition: color 0.2s;
    line-height: 1;
}
.modal-close:hover {
    color: #ef4444;
}

.dakhl-tk-modal-card .modal-body {
    padding: 24px 26px;
    display: flex;
    flex-direction: column;
    gap: 16px;
}
.dakhl-tk-modal-card .form-group {
    display: flex;
    flex-direction: column;
    gap: 6px;
}
.dakhl-tk-modal-card .form-group label {
    font-size: 13px;
    font-weight: 700;
    color: #334155;
}
.dakhl-tk-modal-card .form-group .req {
    color: #ef4444;
}
.dakhl-tk-modal-card .form-group input,
.dakhl-tk-modal-card .form-group select {
    border: 1.5px solid #cbd5e1;
    border-radius: 100px !important;
    padding: 10px 18px !important;
    font-size: 13px;
    outline: none;
    font-family: inherit !important;
    transition: border-color 0.2s;
    background: #ffffff;
}
.dakhl-tk-modal-card .form-group textarea {
    border: 1.5px solid #cbd5e1;
    border-radius: 20px !important;
    padding: 12px 18px !important;
    font-size: 13px;
    outline: none;
    font-family: inherit !important;
    transition: border-color 0.2s;
    background: #ffffff;
}
.dakhl-tk-modal-card .form-group input:focus,
.dakhl-tk-modal-card .form-group select:focus,
.dakhl-tk-modal-card .form-group textarea:focus {
    border-color: var(--dakhl-tk-accent);
}
.form-row-2 {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 14px;
}

.file-drop-zone {
    border: 2px dashed #cbd5e1;
    border-radius: 20px !important;
    padding: 20px;
    text-align: center;
    cursor: pointer;
    background: #f8fafc;
    transition: all 0.2s;
}
.file-drop-zone:hover, .file-drop-zone.dragover {
    border-color: var(--dakhl-tk-accent);
    background: #f0f9ff;
}
.file-drop-zone .drop-content {
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: 4px;
}
.file-drop-zone .icon {
    font-size: 28px;
}
.file-drop-zone span {
    font-size: 13px;
    font-weight: 700;
    color: #334155;
}
.file-drop-zone small {
    font-size: 11px;
    color: #94a3b8;
}

.dakhl-tk-modal-card .modal-footer {
    display: flex;
    align-items: center;
    justify-content: flex-end;
    gap: 10px;
    padding: 18px 26px;
    border-top: 1px solid #e2e8f0;
    background: #f8fafc;
    border-radius: 0 0 28px 28px;
}
.btn-cancel {
    background: transparent;
    border: 1px solid #cbd5e1;
    padding: 10px 22px;
    border-radius: 100px !important;
    font-size: 13px;
    font-weight: 800;
    color: #64748b;
    cursor: pointer;
    font-family: inherit !important;
    transition: all 0.2s;
}
.btn-cancel:hover {
    background: #f1f5f9;
    color: #0f172a;
}
.btn-submit {
    background: linear-gradient(135deg, var(--dakhl-tk-accent), #0284c7);
    color: #ffffff;
    border: none;
    padding: 10px 26px;
    border-radius: 100px !important;
    font-size: 13px;
    font-weight: 800;
    cursor: pointer;
    display: inline-flex;
    align-items: center;
    gap: 8px;
    box-shadow: 0 4px 14px rgba(14,165,233,0.3);
    font-family: inherit !important;
    transition: all 0.2s;
}
.btn-submit:hover {
    transform: translateY(-1px);
}

/* ==========================================================================
   4. WP Admin 2-Column Desk Styles
   ========================================================================== */

.dakhl-tk-admin-wrap {
    font-family: inherit;
    color: #1e293b;
}

.dakhl-tk-admin-header {
    margin-bottom: 20px;
    display: flex;
    flex-direction: row;
    justify-content: space-between;
    align-items: center;
    padding: 18px 26px;
    background: rgba(255,255,255,0.88);
    backdrop-filter: blur(24px);
    -webkit-backdrop-filter: blur(24px);
    border: 1px solid rgba(226,232,240,0.9);
    border-radius: 24px;
    box-shadow: 0 10px 30px rgba(15,23,42,0.03);
}
.dakhl-tk-admin-header .header-right {
    display: flex;
    align-items: center;
    gap: 16px;
}
.dakhl-tk-admin-header .icon-blob {
    width: 48px;
    height: 48px;
    background: linear-gradient(135deg, #0ea5e9, #38bdf8);
    border-radius: 16px;
    display: flex;
    justify-content: center;
    align-items: center;
    color: #ffffff;
    box-shadow: 0 8px 20px rgba(14,165,233,0.25);
}
.dakhl-tk-admin-header .title-row {
    display: flex;
    align-items: center;
    gap: 10px;
}
.dakhl-tk-admin-header h2 {
    margin: 0;
    font-size: 19px;
    font-weight: 900;
    color: #0f172a;
}
.dakhl-tk-admin-header .counter-badge {
    background: rgba(14,165,233,0.1);
    color: #0284c7;
    border: 1px solid rgba(14,165,233,0.2);
    font-size: 11px;
    font-weight: 800;
    padding: 2px 8px;
    border-radius: 100px;
}
.dakhl-tk-admin-header .subtitle {
    margin: 2px 0 0 0;
    font-size: 12.5px;
    color: #64748b;
}

.dakhl-tk-admin-header .header-actions {
    display: flex;
    align-items: center;
    gap: 10px;
}
.btn-refresh {
    background: #ffffff;
    border: 1px solid #cbd5e1;
    color: #334155;
    padding: 8px 14px;
    border-radius: 12px;
    font-size: 12.5px;
    font-weight: 700;
    cursor: pointer;
    display: inline-flex;
    align-items: center;
    gap: 6px;
}
.btn-back {
    text-decoration: none;
    background: #ffffff;
    color: #334155;
    border: 1px solid #cbd5e1;
    padding: 8px 16px;
    border-radius: 12px;
    font-size: 12.5px;
    font-weight: 700;
    display: flex;
    align-items: center;
    gap: 6px;
}

/* 2-Column Desk Container */
.dakhl-tk-admin-desk {
    display: grid;
    grid-template-columns: 420px 1fr;
    gap: 20px;
    align-items: start;
}

/* Right Column (Tickets List) */
.dakhl-tk-admin-list-col {
    background: #ffffff;
    border: 1px solid #e2e8f0;
    border-radius: 20px;
    overflow: hidden;
    box-shadow: 0 4px 20px rgba(0,0,0,0.02);
    display: flex;
    flex-direction: column;
    max-height: calc(100vh - 160px);
}
.list-search-wrap {
    padding: 16px;
    border-bottom: 1px solid #e2e8f0;
    background: #f8fafc;
    display: flex;
    flex-direction: column;
    gap: 12px;
}
.list-search-wrap .search-box {
    position: relative;
    width: 100%;
}
.list-search-wrap .search-box svg {
    position: absolute;
    right: 12px;
    top: 50%;
    transform: translateY(-50%);
}
.list-search-wrap .search-box input {
    width: 100%;
    padding: 9px 36px 9px 12px;
    border-radius: 12px;
    border: 1px solid #cbd5e1;
    font-size: 12.5px;
    outline: none;
}

.status-tabs-row {
    display: flex;
    gap: 6px;
    overflow-x: auto;
}
.status-tabs-row .tab-btn {
    background: #ffffff;
    border: 1px solid #e2e8f0;
    border-radius: 10px;
    padding: 6px 12px;
    font-size: 11.5px;
    font-weight: 700;
    color: #64748b;
    cursor: pointer;
    white-space: nowrap;
    display: inline-flex;
    align-items: center;
    gap: 6px;
}
.status-tabs-row .tab-btn.active {
    background: #0ea5e9;
    color: #ffffff;
    border-color: #0ea5e9;
}
.status-tabs-row .tab-btn .badge {
    background: #f1f5f9;
    color: #475569;
    padding: 1px 6px;
    border-radius: 10px;
    font-size: 10.5px;
}
.status-tabs-row .tab-btn.active .badge {
    background: rgba(255,255,255,0.25);
    color: #ffffff;
}
.status-tabs-row .badge.highlight {
    background: #ef4444 !important;
    color: #fff !important;
}

.secondary-filters-row {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 8px;
}
.secondary-filters-row select {
    padding: 6px 10px;
    border-radius: 10px;
    border: 1px solid #cbd5e1;
    font-size: 11.5px;
    outline: none;
    background: #fff;
}

.tickets-scroll-container {
    overflow-y: auto;
    padding: 8px;
    display: flex;
    flex-direction: column;
    gap: 8px;
    flex-grow: 1;
}
.admin-tk-item {
    background: #ffffff;
    border: 1px solid #f1f5f9;
    border-radius: 14px;
    padding: 14px;
    cursor: pointer;
    transition: all 0.15s;
    position: relative;
}
.admin-tk-item:hover {
    background: #f8fafc;
    border-color: #cbd5e1;
}
.admin-tk-item.active {
    background: #f0f9ff;
    border-color: #0ea5e9;
}
.admin-tk-item.unread {
    border-right: 4px solid #0ea5e9;
}
.admin-tk-item .top-line {
    display: flex;
    align-items: center;
    justify-content: space-between;
    margin-bottom: 6px;
}
.admin-tk-item .title {
    font-size: 13.5px;
    font-weight: 800;
    color: #0f172a;
    margin: 0 0 6px 0;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
}
.admin-tk-item .bottom-line {
    display: flex;
    align-items: center;
    justify-content: space-between;
    font-size: 11.5px;
    color: #64748b;
}

/* Left Column (Active Desk) */
.dakhl-tk-admin-chat-col {
    background: #ffffff;
    border: 1px solid #e2e8f0;
    border-radius: 20px;
    overflow: hidden;
    box-shadow: 0 4px 20px rgba(0,0,0,0.02);
    min-height: calc(100vh - 160px);
    display: flex;
    flex-direction: column;
}

.empty-conversation-screen {
    padding: 80px 20px;
    text-align: center;
    margin: auto;
}
.empty-conversation-screen .empty-art {
    margin-bottom: 16px;
}
.empty-conversation-screen h3 {
    margin: 0 0 8px 0;
    font-size: 18px;
    font-weight: 800;
    color: #0f172a;
}
.empty-conversation-screen p {
    margin: 0 auto;
    max-width: 440px;
    font-size: 13px;
    color: #64748b;
    line-height: 1.6;
}

.active-ticket-desk {
    display: flex;
    flex-direction: column;
    height: 100%;
}
.desk-meta-bar {
    background: #f8fafc;
    border-bottom: 1px solid #e2e8f0;
    padding: 18px 24px;
}
.ticket-header-top {
    display: flex;
    align-items: center;
    justify-content: space-between;
    margin-bottom: 8px;
}
.ticket-num-badge {
    display: flex;
    align-items: center;
    gap: 8px;
}
.ticket-num-badge .num {
    font-size: 12px;
    font-weight: 900;
    background: #0f172a;
    color: #fff;
    padding: 3px 8px;
    border-radius: 6px;
    direction: ltr;
}
.ticket-num-badge .dep-pill {
    background: #ffffff;
    border: 1px solid #e2e8f0;
    color: #475569;
    font-size: 11px;
    font-weight: 700;
    padding: 2px 8px;
    border-radius: 6px;
}

.quick-status-changers {
    display: flex;
    align-items: center;
    gap: 8px;
}
.quick-status-changers select {
    padding: 5px 12px;
    border-radius: 10px;
    border: 1px solid #cbd5e1;
    font-size: 12px;
    font-weight: 700;
    outline: none;
    background: #fff;
}
.btn-delete-ticket {
    background: #fef2f2;
    border: 1px solid #fecaca;
    color: #dc2626;
    padding: 5px 10px;
    border-radius: 10px;
    cursor: pointer;
}

.ticket-subject-title {
    margin: 4px 0 14px 0;
    font-size: 17px;
    font-weight: 900;
    color: #0f172a;
}

.customer-order-strip {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: 12px;
}
.customer-chip, .order-chip, .rating-chip {
    background: #ffffff;
    border: 1px solid #e2e8f0;
    border-radius: 14px;
    padding: 8px 14px;
    display: flex;
    align-items: center;
    gap: 10px;
    font-size: 12px;
}
.customer-chip .cust-avatar {
    width: 32px;
    height: 32px;
    border-radius: 50%;
    background: #0ea5e9;
    color: #fff;
    display: flex;
    align-items: center;
    justify-content: center;
    font-weight: 800;
}
.customer-chip .name-row {
    display: flex;
    align-items: center;
    gap: 8px;
}
.customer-chip .profile-link {
    color: #0ea5e9;
    font-size: 11px;
    text-decoration: none;
}
.customer-chip .contact-row {
    color: #64748b;
    font-size: 11px;
    display: flex;
    gap: 8px;
}
.order-chip {
    background: #f0fdf4;
    border-color: #bbf7d0;
}
.order-chip a {
    color: #16a34a;
    font-size: 11px;
    text-decoration: none;
    font-weight: 700;
}
.order-chip .order-status-badge {
    background: #dcfce7;
    color: #15803d;
    padding: 1px 6px;
    border-radius: 6px;
    font-size: 10px;
    font-weight: 700;
}

/* Desk Composer */
.desk-composer-wrap {
    padding: 18px 24px;
    background: #ffffff;
    border-top: 1px solid #e2e8f0;
}
.composer-toolbar {
    display: flex;
    align-items: center;
    justify-content: space-between;
    margin-bottom: 10px;
}
.mode-toggles {
    display: flex;
    align-items: center;
    gap: 12px;
}
.mode-label {
    display: flex;
    align-items: center;
    gap: 6px;
    font-size: 12.5px;
    font-weight: 800;
    cursor: pointer;
    color: #475569;
}
.mode-label input {
    accent-color: #0ea5e9;
}
.mode-label.internal input {
    accent-color: #f59e0b;
}

.canned-select-wrap select {
    padding: 6px 12px;
    border-radius: 10px;
    border: 1px solid #cbd5e1;
    font-size: 12px;
    outline: none;
    background: #fff;
}

#dakhl-tk-admin-form textarea {
    width: 100%;
    border: 1.5px solid #cbd5e1;
    border-radius: 14px;
    padding: 12px 16px;
    font-size: 13.5px;
    outline: none;
    font-family: inherit;
    resize: vertical;
    transition: all 0.2s;
}
#dakhl-tk-admin-form textarea.internal-mode {
    background: #fffbeb;
    border-color: #fcd34d;
}

.composer-bottom-actions {
    display: flex;
    align-items: center;
    justify-content: space-between;
    margin-top: 10px;
}
.send-action-group {
    display: flex;
    align-items: center;
    gap: 8px;
}
.send-action-group select {
    padding: 8px 12px;
    border-radius: 12px;
    border: 1px solid #cbd5e1;
    font-size: 12px;
    outline: none;
    background: #fff;
}
.btn-send {
    background: linear-gradient(135deg, #0ea5e9, #0284c7);
    color: #ffffff;
    border: none;
    padding: 9px 20px;
    border-radius: 12px;
    font-size: 13px;
    font-weight: 800;
    cursor: pointer;
    display: inline-flex;
    align-items: center;
    gap: 6px;
    box-shadow: 0 4px 14px rgba(14,165,233,0.3);
}

/* Responsive Breakpoints */
@media (max-width: 991px) {
    .dakhl-tk-admin-desk {
        grid-template-columns: 1fr;
    }
    .dakhl-tk-admin-list-col {
        max-height: 400px;
    }
    .form-row-2 {
        grid-template-columns: 1fr;
    }
}

@media (max-width: 768px) {
    /* Mobile Capsule Header */
    .dakhl-tk-list-header {
        padding: 6px 8px 6px 14px;
        border-radius: 100px;
        margin-bottom: 16px;
        gap: 8px;
    }
    .dakhl-tk-list-header .title-wrap {
        gap: 8px;
    }
    .dakhl-tk-list-header .capsule-icon-wrap {
        width: 32px;
        height: 32px;
    }
    .dakhl-tk-list-header .capsule-icon-wrap svg {
        width: 15px;
        height: 15px;
    }
    .dakhl-tk-list-header h2.capsule-title {
        font-size: 13.5px;
        white-space: nowrap;
    }
    .btn-open-new-ticket {
        padding: 7px 14px !important;
        font-size: 12px !important;
        white-space: nowrap !important;
        flex-shrink: 0;
        gap: 5px;
    }
    .btn-open-new-ticket svg {
        width: 13px;
        height: 13px;
    }

    /* Mobile Tabs */
    .dakhl-tk-tabs-nav {
        gap: 6px;
        margin-bottom: 16px;
        padding-bottom: 4px;
    }
    .dakhl-tk-tabs-nav .tab-link {
        padding: 6px 14px;
        font-size: 12px;
        gap: 5px;
    }

    /* Mobile Ticket Cards */
    .dakhl-tk-ticket-card {
        padding: 16px;
        border-radius: 18px;
    }
    .dakhl-tk-ticket-card .card-top {
        margin-bottom: 10px;
        gap: 6px;
    }
    .ticket-code, .dep-name {
        font-size: 11px;
        padding: 2px 10px;
    }
    .dakhl-tk-ticket-card .card-subject {
        font-size: 14.5px;
        margin-bottom: 12px;
    }
    .dakhl-tk-ticket-card .card-bottom {
        padding-top: 10px;
    }
    .btn-view-ticket {
        padding: 5px 14px;
        font-size: 11.5px;
    }

    /* Mobile Chat Screen */
    .dakhl-tk-chat-screen {
        border-radius: 20px;
    }
    .dakhl-tk-chat-header {
        padding: 14px 16px;
    }
    .dakhl-tk-chat-header .header-top-row {
        margin-bottom: 10px;
    }
    .dakhl-tk-chat-header .ticket-subject {
        font-size: 15px;
    }
    .dakhl-tk-chat-stream {
        padding: 16px 14px;
        min-height: 300px;
    }
    .dakhl-tk-msg-row {
        max-width: 92%;
        gap: 8px;
    }
    .dakhl-tk-avatar {
        width: 32px;
        height: 32px;
        font-size: 12px;
    }
    .dakhl-tk-composer-wrap {
        padding: 12px 14px;
    }

    /* Mobile Modal */
    .dakhl-tk-modal-overlay {
        padding: 10px !important;
    }
    .dakhl-tk-modal-card {
        border-radius: 22px !important;
        max-height: 92vh;
    }
    .dakhl-tk-modal-card .modal-header {
        padding: 14px 18px;
    }
    .dakhl-tk-modal-card .modal-body {
        padding: 16px 18px;
        gap: 12px;
    }
    .dakhl-tk-modal-card .modal-footer {
        padding: 12px 18px;
    }
    .dakhl-tk-modal-card .form-group input,
    .dakhl-tk-modal-card .form-group select {
        padding: 9px 16px !important;
        font-size: 12.5px;
    }
    .dakhl-tk-modal-card .form-group textarea {
        padding: 10px 14px !important;
        font-size: 12.5px;
    }
    .btn-cancel, .btn-submit {
        padding: 8px 18px !important;
        font-size: 12px !important;
    }
}

@media (max-width: 480px) {
    .dakhl-tk-list-header {
        padding: 5px 6px 5px 12px;
    }
    .dakhl-tk-list-header h2.capsule-title {
        font-size: 12.5px;
    }
    .btn-open-new-ticket {
        padding: 6px 12px !important;
        font-size: 11px !important;
    }
    .dakhl-tk-ticket-card .card-top {
        flex-direction: column;
        align-items: flex-start;
    }
    .status-and-priority {
        align-self: flex-start;
    }
}